Effective Date: May 2, 2018
When do we collect information from you directly?
From our Website: We collect information from you when you register on our site or respond to a survey, fill out a form, or plan your trip. This information may information about your planned hike and associated travel such as destination, duration, and planned activities. This information may include other details about you that you choose to provide while on the Site.
From our Online Store: We collect information from you when we ship packages to you and when we track shipments for you. This information includes shipping information such as your return address, shipment address, weight and size of your packages, the timing of your shipments, and the contents of your packages.
Customer Service and Technical Support: In your interactions with our customer service or technical support team you may be asked to share some information, such as appropriate contact information, to help you resolve an issue quickly. Please note our customer service and technical support team will never ask you for your password, please do not share this information with anyone.
- Date of birth;
- Country of residence;
- Country you are accessing the website from;
- Mailing address and/or physical location;
- Email address;
- Telephone Number;
Passive Data Collection: We automatically collect technical information from your computer or mobile device when you interact with us in an online setting. Such data collection is common for most companies that operate online and it allows us to improve our website by understanding how you use them.
Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the sites or service providers’ systems to recognize your browser and capture and remember certain information.
What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:
- To improve our website features based on your usage and feedback;
- To respond effectively to your customer service and technical support requests and to improve the quality of those responses for all customers;
- To send periodic emails with information on RightOnTrek, responses to your inquires and/or other requests or questions;
- To provide you information about your account;
- To perform website functions such as logging in to your account, checking the status of your shipment, altering the contents of your packages;
- To detect, prevent and respond to intellectual property infringement, violations of our privacy of Service, violations of law, and/or other misuse of our services.
Additionally, we may anonymize and aggregate information from all of our customers for any of these purposes.
Do we disclose any information to outside parties?
We do not sell or trade your personally identifiable information with any third parties. We may share your information with third parties when they are helping us perform important business operations. Whenever we share your information with third parties we require them to keep this information confidential. Third parties we may share your information include:
- Service providers that assist us in operating our website, handling marketing communications, assisting us with customer or technical support or performing other services for us;
- Third party software developers for the purpose of operating our website;
- When we believe disclosure is necessary to protect our legal rights including our intellectual property rights;
- When we believe you have violated our privacy of Service or otherwise misused our services or products;
- When we believe disclosure of your information is required by law;
- To any party with your consent.
When you share information with us on third party sites, such as social media sites, the privacy policies of those companies will govern how they treat your information. If you disclose personal information on such third party websites, it may be collected and used by others.
We may share your aggregated and anonymized data with third parties for commercial purposes such as marketing, advertising or other purposes.
Can you change the information you provide us?
If you create an account with us when setting up our website, you may change the information in your profile on the website.
If you registered for the website using your email, you will be able to change the email associated with the account. If you registered for the website using a social media account such as Facebook, you will not be able to change the social media account associated with your profile. In both cases, you may always delete your current account and register with new information.
How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information in your interactions with us. Due to the ever changing nature of internet security threats we cannot guarantee that personal information will be kept 100% secure. We use a secure server to maintain our website to minimize the risk to you. Your information may be vulnerable to threats outside of our control when it is transmitted over networks that we do not control or when you publicly disclose such information. We do not ask for your credit card information nor do we process credit card transactions on our website.
Third Party Links
Our website contains links to content on other websites, including links to sites where you can purchase third party services and products. Other websites are governed by their own privacy policies and they may treat your data differently than ours. You may provide these other websites with your credit card or other financial information in order to make purchases. We have no control over the security or privacy policies of these other websites. We encourage you to review the relevant details of their privacy of service and privacy policies to learn more about how your information is protected there.
California Do Not Track Disclosures
California residents are encouraged to learn more about Do Not Track software. Do Not Track software may allow you to limit how you are tracked across websites. To learn more about Do Not Track visit: https://allaboutdnt.com/.
California Residents - Your Privacy Rights
California residents may request a that we provide you with (1) a list of the categories of personal information disclosed by us to third parties for the third parties’ direct marketing purposes during the immediately preceding calendar year and (2) a list of third parties that received your information for direct marketing purposes with contract information and a description of the nature of their business, if necessary. To obtain this information please file your request using the contact information below.
Children’s Online Privacy Protection Act Compliance
We do knowingly allow children under 13 years of age to access our website. Our website, products and services are all directed to people who are at least of 18 years of age. If we discover that we have received any information from a child under 13, we will take reasonable steps to quickly delete that information. If you believe that we have collected any such information from anyone under 13 years of age please contact us using the contract information below.
Terms and Conditions
Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website at www.rightontrek.com.